Organizational change management (OCM) resources play a key role in training employees of a multinational oil and gas company to prepare for a software initiative aimed at saving tens of millions of dollars.
Opportunity
A major oil and gas corporation was introducing new software designed to help managers better visualize data and make faster decisions. The project underwent several roadblocks before OCM started. Personnel helped to pioneer a new approach in which OCM resources worked directly for the software company, rather than the client, to design and deliver training to affected end users.
Imagining IT Differently
OCM team members focused on the three crucial client work streams most impacted by the project to create a training strategy, a training plan, and development of content for user acceptance testing and end-user training services. This included live-action videos, quick reference guides, and other on-demand learning and e-Learning materials. The OCM training built on examples from user stories and real-world situations to provide scenario-based training.
Future Made Possible
- The new software was seamlessly integrated with the client’s existing software to help key managers make faster decisions using real-time data.
- Hundreds of employees were trained and prepared for the project’s implementation.
- OCM resources helped document the project’s business impacts and train the client’s own staff representative to steer future change-management efforts.
- The project resulted in immediate and sustained savings in the tens of millions of dollars.
