2025 Pricing Trends Signal New Opportunities in HR Outsourcing
ISG Research is detecting significant fee reductions as enterprises enhance their HR target operating model, better leveraging provider technology and best business practices.
Advisory
HR Technology & Outsourcing Solutions
Expert advisory services and insights on HR transformation, HR technology, HR outsourcing and more.
What Is Transformational HR?
It’s HR that engages the workforce of tomorrow, drives operational efficiency and delivers value to the business in a new way.
Transforming HR means reorienting the role HR plays in the organization. Rethink your operating model and boost its capabilities by leveraging the right technology, the right delivery model and an effective sourcing ecosystem.
HR Transformation
Reimagine the Employee Experience
The
workplace of the future requires the workforce of future. How do you attract and retain top talent?
You need a workforce strategy that not only aligns HR with business goals but also leverages HR as an enterprise leader. Optimize processes, roles, and shared services so you can help the business define success – and lead the charge.
HR Technology
Revolutionize HR with Technology
Is your HR technology holding you back? Manual processes and inflexible systems are frustrating and inefficient.
You need to balance technical architecture, data security and the use of emerging technologies like machine learning and chatbots with a deep understanding of HR functionality, processes and user expectations.
HR Outsourcing
Optimize Sourcing to Save
Wondering if there’s a better way to “get it all done?” HR has a broad set of outsourcing markets—from HR contact centers and payroll administration to recruitment and learning, there are outsourcing partners to support your team.
ISG’s HR Technology & Transformation experts are the market leaders in helping enterprises transform their HR organizations through strategic use of outsourcing. We bring the domain experience, sourcing know-how, best-in-class methodologies
and world-class market data you need to assess, source, benchmark and manage your HR delivery partner relationships.
In a highly competitive and technologically maturing HCM marketplace, ISG's Stacey Cadigan, Partner at ISG, and Greg Vickrey, Director at ISG, sit down to share their thoughts on HCM differentiators that truly matter, the investments being made by leading software providers in their product and how an enterprise organization can evaluate a long-term strategic partner.
Featured Insights
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Research
How Contact Centers Will Use Agentic AI for CX
I am struck by the blizzard of software announcements this year describing new features for CX tools that are “agentic,” meaning autonomous tools take actions without (much) human intervention. Industry conversation about agentic AI has proceeded ahead of clarifying definitions and a sense of how it fits on a continuum of rapid AI development.
Research
Approaches to Data as a Business Discipline for AI
The IT department of any enterprise is integral to implementing and managing the execution of its data objectives, just as the finance department is integral to implementing and managing financial objectives. Few enterprises would allow the finance department complete autonomy to define financial strategies; however, too many enterprises allow the IT department to define data strategies. Treating data as a business discipline—rather than a technical one—is a critical component of delivering competitive advantage through investment in data processing, analytics and artificial intelligence. This can be facilitated by adopting the most appropriate organizational approach, depending on the data activity.
Research
Cyber Software Procurement is a Team Sport
The need for effective cybersecurity strategies remains a priority as enterprises face ever-increasing complex cyber threats. Nonetheless, the conventional approach in which IT departments, especially Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs), exclusively manage the procurement of cybersecurity software, is showing its limitations. A crucial shift is occurring: Cybersecurity is no longer solely the domain of IT but has become a strategic business imperative. Leaders across different departments, from finance to operations, must appreciate the indispensable role they play in guiding cybersecurity decisions. This Analyst Perspective explores the influences in cybersecurity software procurement beyond IT and security teams, highlighting the necessity for unified communication, collaboration and strategic alignment between technical needs and overarching business goals.
Research
SAP Unleashes Business Data Cloud for Unified AI Strategy
SAP Business Data Cloud (BDC) is the unification of capabilities that previously existed in two separate offerings: SAP Datasphere and SAP Analytics Cloud. As its name implies, Analytics Cloud was SAP’s analytics offering. However, unlike many of its competitors, it also included planning capabilities. SAP Datasphere was the evolution of SAP’s data warehouse as a service (formerly called SAP Data Warehouse Cloud) and included data management, data integration, data federation, data governance and data catalog capabilities.
Research
Buyers Guides for Workforce Management
Our 2025 research divides the workforce-management landscape into five focused guides—WFM Basics, WFM Suites, WFM for Healthcare, WFM for Manufacturing and WFM for Retail. Each report applies a common evaluation lens yet weights criteria to reflect the operational realities, compliance pressures and innovation priorities unique to its scope. Together, they provide a panoramic view of the market and a set of targeted benchmarks that let buyers zero in on the capabilities—and partners—best aligned to their context.
