Industries

Travel, Transportation and Hospitality

Leveraging digital, data and CX to capture the tailwinds.

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2022 Trends for Travel, Transportation & Hospitality

The Travel, Transportation and Hospitality industry had to spend much of 2021 picking up the pieces from COVID and putting them back together again. 2022 will be a year of continued change. Enterprise leaders should be prepared to focus on three trends to survive and thrive in the coming years.

Innovation in Customer Experience and Operational Evolution

To survive, recover and thrive, you need to strategically position for recovery. ISG partners alongside you to optimize your assets, modernize your infrastructure and applications, improve your customer experience, and prioritize security, trust and compliance for all your customers. We can help you:

Optimize costs rapidly
Enhance your customer experience (CX)
Augment your workforce with digital labor and intelligent automation
Leverage predictive analytics and monetize big data
Focus on security of data and physical assets
Infuse innovation into multi-provider environments
Take advantage of mobility and IoT solutions

Our experts can ensure that your organization is empowered to successfully navigate this shifting terrain and achieve operational excellence.

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Featured Insights

5 Must Haves for an E-commerce Payment Platform

IT leaders responsible for e-commerce platforms not only have to create a flawless payment process for their users, they also have to benchmark their payment platform for cost-effectiveness and innovation.

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Client Stories

Amadeus: Successful selection of Microsoft as a strategic partner for the travel industry

ISG supported Amadeus, a travel technology provider, with the tender and selection of a new strategic partner for the travel industry. ISG’s sourcing advisory as well as expertise in tenders and contract design played a role in Amadeus now having access to new business opportunities with Microsoft as a strategic partner as well as a reliable plan for migrating to the Cloud.

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Helping a Gaming and Hospitality Giant Move to New Hotel Systems

ISG used organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them. Our work included leadership alignment, analysis of stakeholder groups and business impacts, a comprehensive communications plan and support for training.

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Transformation Program Makes Hotel Chain More Competitive

A multipronged approach to this hotel chain’s transformation boosted innovation, productivity and margins while improving IT efficacy with business partners.

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Consumer Connections

An ISG Webcast Series

Join our experts as they outline the trends shaping the consumer packaged goods, retail and travel and hospitality industries. This monthly webcast can be viewed live or on-demand, and is hosted by ISG's Pratibha Salwan, Sunder Pillai and John Westfield. With their unbiased, practical advice, walk away with actionable insights on a new set of consumer trends.

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ISG Research

ISG is a leader in proprietary research, advisory consulting and executive event services focused on market trends and disruptive technologies.

Get the insight and guidance you need to accelerate growth and create more value.

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Research

Comparing IoT Services and Platforms: Smart Buildings

Seeking minimum costs and efforts but also with expanded functionalities and outcomes for your onsite locations? Compare IoT solutions, powered by AI, and its use cases for threat management, change management, business continuity planning (BCP), and more.

Research

Preparing for Takeoff: A COVID-19 Global Reset for the Airline and Hotel Industries

To emerge stronger from the COVID-19 crisis will require a stringent focus on restructuring and stabilizing the business while building resiliency. Get our point of view on how the airlines and hotel industries can restructure as they resume operations and on the gamut of opportunities for the providers of technology and services.

Research

Comparing Contact Center and Customer Experience Services

Your consumers’ expectations of an improved customer experience and a seamless shift between channels have increased multifold. Only a few companies have succeeded in delivering an omnichannel experience.
To deliver the best customer experience with increased personalization, get to know the market trends and service providers with our full report.

Meet our team

Pratibha Salwan

Director

Sunder Pillai

Director

Travel, Transportation and Hospitality

Leveraging digital, data and CX to capture the tailwinds.

2022 Trends for Travel, Transportation & Hospitality

Innovation in Customer Experience and Operational Evolution

Featured Insights

5 Must Haves for an E-commerce Payment Platform

Automating Customer Loyalty

The Mobility Industry’s Quest for Electrification Spurs ER&D Service Providers

Pioneering Change in the Airport World

What Does the Metaverse Mean for the Travel and the Hospitality Industry?

Client Stories

Amadeus: Successful selection of Microsoft as a strategic partner for the travel industry

Helping a Gaming and Hospitality Giant Move to New Hotel Systems

Transformation Program Makes Hotel Chain More Competitive

TechXchange: Consumer Services 2022

The disruption the past two years brought to the retail industry is here to stay. Now that the world has opened up, consumers are craving opportunities to shop in person, expecting their buying experience to be consistent both online and off.

Consumer Connections

An ISG Webcast Series

ISG Research

Comparing IoT Services and Platforms: Smart Buildings

Preparing for Takeoff: A COVID-19 Global Reset for the Airline and Hotel Industries

Comparing Contact Center and Customer Experience Services

Meet our team

Pratibha Salwan

Sunder Pillai

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