Artificial Intelligence
AI consulting to navigate the ecosystem and scale & govern enterprise-class AI solutions.
Adopting and scaling AI Making every AI move count AI efficiencies driving 30-58% savings
ISG: the first technology sourcing advisor to deliver on the promise of applying AI at scale.
Our experts leverage strengths in operating model design and our deep knowledge of the entire provider ecosystem to leverage AI as a mainstream technology for accelerating business outcomes. Depending on the maturity of your operations, AI drives a 30-60% reduction in costs while focusing your workforce on higher-order, more impactful uses for their time.
Talk to an ISG AdvisorAdopting & Scaling AI
Our research shows that scaling generative AI from pilots to full-scale production remains fraught for enterprises – and now agentic AI must be adopted too.
State of the Agentic AI Market
Access in-depth agentic AI market data, learn adoption challenges, how to prepare your organization and how to invest in the right data foundation.
Download the Report
Building an Enterprise Measurement Framework for Agentic AI
Agentic AI often stalls at the pilot stage. We share a framework to align your agentic AI investments to strategic intent, measure performance of agents in business terms and enable continuous improvement.
“Through 2026, model governance will remain a significant concern for more than one-half of enterprises, limiting the deployment, and therefore the realized value, of AI and machine learning models.
Matt Aslett
Director of Research Analytics and Data
Enhance Data and AI Strategy
ISG served as a strategic advisor, fostering a collaborative bridge between the business and its technology data team, and steering a project aimed at unlocking significant value from data across key business domains.
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Is your firm struggling to get value out of your agentic and generative AI investments?
Get to the next level with ISGHow We Can Help:
Making Every AI Move Count
AI is hot, and spending is expected to continue growing. But many organizations are failing to translate investments into tangible, repeatable business value. Pilots stall. Hype clouds judgment. Value remains elusive. It's not about infinite trial-and-error PoCs - it's about making the right moves from the start.
Whether it's navigating the AI ecosystem, revamping your existing contracts for efficiency gains or addressing your data foundations and organizational readiness, ISG is your independent advisor to deliver on the promise of applying AI at scale.
AI Value by Design
AI Strategy
Or is it just business strategy at this point? We help you align your AI ambitions with enterprise priorities.
Data Foundation
Our research shows that poor data foundations are the #1 reason AI initiatives fail to deliver business value. We help you build a scalable, AI-ready data foundation.
Use Case to Outcome
Stuck between AI hype and POC purgatory? We help you design, source and adopt the right use cases, infrastructure and processes to enable your AI investments at scale.
OCM & Value at Scale
A lack of organizational readiness is the #2 reason AI fails to deliver value. We provide change management and value realization governance to ensure optimal results.
AIOps for Sourcing
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
AI Sourcing & Contracting
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
AI-ready Infrastructure
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
AI Operating Model
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Design AI value at scale
AI Cost Optimization
Review your existing IT and business operations and spend to identify how AI can drive a faster, cheaper, better and/or more efficient operating model.
AI for GCCs, BizOps or Contact Centers
Find out how to infuse AI into your global capability center, your contact center, or your HR, finance & accounting, and/or procurement operations.
AI-ready Infrastructure
Design, source and adopt the right cognitive infrastructure and data engineering to enable your AI investments at scale.
AI Operating Model
What would your organization look like if AI was built in to the core? We help reimagine your organization’s future state and build an actionable plan to get you there.
AI Cost Optimization
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
AI for GCCs, BizOps or Contact Centers
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
AI-ready Infrastructure
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
AI Operating Model
Get an ITO and BPO fairness assessment to identify AI savings, modernize your contract and get the benefit of your partner’s AI efficiencies. Additional extended information. The right side can be chart data, a graphic, an image, whatever related content you need. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
AI efficiencies driving 30-58% savings
Our research shows providers are experiencing 30% to 58% cost savings as a result of AI adoption. Are you seeing resulting price savings? Let's talk AI cost optimization.
How is AI impacting sourcing?
AI is enabling providers to deliver solutions faster, better and cheaper. This is impacting almost all traditional IT managed services contracts.
Are your providers passing along cost savings as price savings to you?
- Infrastructure: Look for cost savings around 40% across towers.
- Workplace: The data is showing about a 60% cost savings potential from automation and labor cost reduction.
- ADM: Look for 35% in cost savings, mainly from task reduction, labor cost and automation.
AI in the Contact Center
43% of contact centers have already adopted AI technologies, leading to a 30% reduction in operational costs. But despite these efficiencies, research consistently shows that 75% of consumers still prefer to engage with human agents when dealing with complex issues. So what is AI’s role in the contact center?
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GenAI and AIOps in Software Development
GenAI in software development leads to substantial productivity gains, estimated at 30-42%. By leveraging AI, machine learning and GenAI, you can enhance and automate IT operations (AIOps). Combining these two ideas is revolutionizing software development.
Read More“By 2027, ITOps software providers must modernize and enhance product offerings to support data lakes, AI technologies and advanced analytics necessary for AIOps to reduce monitoring and increase automation.”
Jeff Orr
Director of Research, Technology Research
