Real-time benchmarking and price intelligence for IT, BPO & Network Services

Chris Pattacini is a Partner at ISG, with more than 30 years of industry experience. As an experienced IT outsourcing and benchmarking consultant, Chris is a recognized industry leader who utilizes state of the art benchmarking tools for project-based support of outsourcing transactions for large corporate clients. Chris’s expertise includes market price intelligence for various business and IT services. He currently manages the ProBenchmark platform.

Ayan Banerjee is a Senior Principal Consultant in ISG Research.

Tera Hayward-Olivas is an Analyst at ISG.

Susan Jones is a Senior Consultant in ISG Research.

David Lessin is an information technology professional possessing a unique multi-disciplinarian skill set, a strong business acumen, and an insatiable passion to improve organizational performance. David has won several industry awards for business intelligence and resource management. David leverages his broad experience and research capabilities to help clients realize untapped potential of people, processes, technology, and relationships.

Ruchi Omkar Joshi is a Client Success Manager at ISG.

Andrew Sauter offers 25 years combined consulting, benchmarking, and technical leadership experience. As a Director, Andrew is responsible for the delivery management of all benchmark activities in North and South America and is responsible for the ongoing maintenance of the ProBenchmark models. He is actively involved with model updates leveraging his benchmark and technical expertise to ensure out models reflect the current market conditions and pricing. He is a leader in the benchmark industry and is sought after for benchmarks, operational expertise, and pricing analysis. Andrew’s broad benchmark experience coupled with strong technical skills ensure benchmarks are reflective of the unique operations and needs of the client. He has Corporate IT operations expertise in network, voice, service desk, and workstations support and a diverse background in financial management, audit, IT, and operations.