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Will most people go back to purely in-person banking? No. But the demise of bank branches is greatly exaggerated - a recent Celent report says that 77% of customers want to be face-to-face for substantive discussions about their finances.
Read ISG’s whitepaper to learn how to reimagine your #branchstrategy for the future of banking.
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Learn MoreThe banking platform industry is poised for an overhaul. Emerging technologies such as AI, machine learning, blockchain and others have revolutionized customer experience (CX) and brought banks closer to their customers. In a world severely impacted by the pandemic, contactless delivery, remote working and flattening hierarchies are becoming the new realities; banks have gearing up to deal with the challenge by leveraging technology platforms.
ISG sees several common trends across regions in the banking industry:
Read the global summary or check out our regional reports for specifics.
Enterprises need to rethink their security strategy with investments directed toward security solutions, including identity management, endpoint protection, and advanced data leakage and protection. Our quadrant report shares the latest market trends and helps you with the decision making process between different solutions, services and providers, broken up by region and topic. Read more for deeper insights.
ISG identified 4 important areas of investment for banking executives:
Read ISG’s research report to learn the key trends and compare solutions in the BFS market.
Every expectation of the contact center got slammed by the pandemic– from staffing, security, infrastructure, training, shoring locations, providers/captives, channels, performance to workforce management. ISG’s Sandra Williams discusses how banking contact centers became prime examples of Darwin’s theory that only the one most responsive to change will survive.
