How to Deploy AI and Smart Tech to Revolutionize Customer Experience
AI has the potential to revolutionize how companies engage with their customers.
As trends emerge, evolve and fade, you work hard to win and maintain the loyalty of mercurial buyers. Customer personalization, safety and convenience are top of mind, as is the move to ecommerce and omnichannel buying.
Whether you are designing your ecommerce strategy or addressing supply chain or inventory challenges, lean on ISG’s market-leading data to inform your decision-making. ISG can assess your current state operating model and design and create sourcing
strategies to lower your operating costs. We’ll also uncover opportunities for immediate cost optimization and asset monetization to fund customer-facing digital transformation. ISG will work with you to strengthen your internal controls and
improve your overall operational performance so you can focus on what is most important – attracting and keeping customers and building your market share.
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Digital transformation is sweeping through the retail sector, with customers demanding online and in-store integration and efficiencies. Recent ISG research shows that automation using robotic process automation (RPA) is helping retailers meet and exceed productivity and customer experience goals. And the retail industry can do more using automation, by adding artificial intelligence (AI) to RPA to help address the continuing rise of customer expectations.