As trends emerge, evolve and fade, you work hard to win and maintain the loyalty of mercurial buyers. Customer personalization, safety and convenience are top of mind, as is the move to ecommerce and omnichannel buying.
Whether you are designing your ecommerce strategy or addressing supply chain or inventory challenges, lean on ISG’s market-leading data to inform your decision-making. ISG can assess your current state operating model and design and create sourcing
strategies to lower your operating costs. We’ll also uncover opportunities for immediate cost optimization and asset monetization to fund customer-facing digital transformation. ISG will work with you to strengthen your internal controls and
improve your overall operational performance so you can focus on what is most important – attracting and keeping customers and building your market share.
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Learn MoreIn today’s consumer markets, retail and consumer packaged goods (CPG) companies are becoming alike in their operations and aspirations due to changing consumer behavior, technological advancements and market dynamics. Notably, CPG companies are adopting a direct-to-consumer (D2C) sales approach to widen their customer reach through own-brand stores and online channels. Some major CPG brands aim to achieve more than half of sales through D2C channels. Even the companies that do not pursue D2C sales are improving their customer relationships through loyalty programs, highly personalized marketing and offers redeemable at stores.
Learn the market trends and innovative solutions from top service providers, such as remote solutions, enhancing customer engagement and unlocking productivity efficiencies, plus implementing collaboration tools, secure video conferencing and cloud technologies at scale.
Digitalization has changed the way engineering services are conducted and delivered, because engineering includes more and more digital elements. Learn the strengths and weaknesses of service providers in the engineering services market.
ISG rated and reviewed 48 top providers in this report across five quadrants. Understand provider strengths and weaknesses and get market trends and insights to make key business decisions.
Digital transformation is sweeping through the retail sector, with customers demanding online and in-store integration and efficiencies. Recent ISG research shows that automation using robotic process automation (RPA) is helping retailers meet and exceed productivity and customer experience goals. And the retail industry can do more using automation, by adding artificial intelligence (AI) to RPA to help address the continuing rise of customer expectations.
