Leveraging ISG expertise and ISG’s Inform™ benchmarking tool enhanced visibility into IT performance and cost optimization opportunities.
Opportunity
A large retail company faced a significant challenge in gaining comprehensive insights into its IT spend across corporate and retail business segments. It lacked the necessary visibility and transparency to effectively optimize its IT investments, assess efficiency and effectiveness, compare with industry peers, and identify potential opportunities. To overcome these obstacles, the company sought a solution that would enable it to map financial information to a standardized IT taxonomy, collect data efficiently, and compare to market benchmarking data from peers in its industry.
Imagining IT Differently
The retail company partnered with ISG to leverage our expertise and proprietary tools. The primary objectives were to map financial information to ISG’s standard IT taxonomy, collect data using the ISG Inform™ online benchmarking tool, and compare the results to market benchmarking data accessible within the ISG Inform™ tool. ISG’s benchmarking experts partnered with the retail company to collect data, while ISG Inform™ facilitated the analysis and real-time benchmark comparisons. ISG’s full-service benchmarking solution provided the organization with comparable market benchmarks, providing valuable insights for cost optimization and performance improvement.
Future Made Possible
- Following the project, the organization had greatly improved transparency into its IT spend and organizational structure, which enabled it to improve budget reconciliation and forecasting.
- ISG Inform™ identified various service areas with IT performance opportunities, enabling ISG and the organization to implement cost reduction strategies to achieve savings.
- The output highlighted cost and performance differences for retail and corporate users, enabling better resource allocation and cost optimization opportunities which were aligned to the company’s business requirements.
