Special Reports
Bringing together our research and advisory work, these complimentary reports leverage real-world data, best practices and insights.
ISG Star of Excellence™ Annual 2024 CX Insights
Welcome to the ISG Star of Excellence™ CX Insights, marking the fourth installment in a series of quarterly reports dedicated to revealing the perspectives of enterprise buyers on their IT and services providers. Distinguished by its reliance on continual feedback from enterprise customers, gathered through ISG’s extensive ongoing survey, the ISG CX Insights report stands as the sole research series of its nature.
This edition of the ISG CX Insights report adopts a comprehensive perspective on customer experiences across various technologies, industries, and regions. It delineates six customer experience categories that have registered notable satisfaction levels and identifies areas requiring improvement by service providers to foster enhanced engagement with their clientele.
We hope you find the insights contained in this report interesting and valuable. We welcome your feedback. For more information on CX Insights and ISG Star of Excellence™, please reach out to [email protected].
- Star of Excellence
ISG Star of Excellence™ Annual 2024 CX Insights
Welcome to the ISG Star of Excellence™ CX Insights, marking the fourth installment in a series of quarterly reports dedicated to revealing the perspectives of enterprise buyers on their IT and services providers. Distinguished by its reliance on continual feedback from enterprise customers, gathered through ISG’s extensive ongoing survey, the ISG CX Insights report stands as the sole research series of its nature.
This edition of the ISG CX Insights report adopts a comprehensive perspective on customer experiences across various technologies, industries, and regions. It delineates six customer experience categories that have registered notable satisfaction levels and identifies areas requiring improvement by service providers to foster enhanced engagement with their clientele.
We hope you find the insights contained in this report interesting and valuable. We welcome your feedback. For more information on CX Insights and ISG Star of Excellence™, please reach out to [email protected].
- Star of Excellence
