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WORKFORCE HIRING
We just wrapped up the 2022 ISG HR Technology and Service Delivery study, and, while we are still analyzing the final results, we want to highlight a key finding on the subject of talent acquisition.
This year, talent, attrition and hiring have been key stories across nearly every industry, mostly driven by COVID and post-COVID macroeconomics. Nowhere is this more clear than the rapid expansion of work-from-home and work-from-anywhere (WFA) models. In theory, hiring without geographical limits should drastically increase the talent pool and even out geographically specific wage inflation. In other words, for roles where WFA is possible, it can improve hiring outcomes.
We tested this theory in our recent survey focused on large enterprises headquartered in North America (though many of them are global firms). What we found is that firms that support WFA are more than twice as likely to rate their talent acquisition as extremely effective as firms that don’t support WFA.
WFA is no panacea. Many roles remain in-person or cannot be performed across time zones. But for roles with flexible requirements, WFA improves talent acquisition.