Our People

Alex Bakker

Distinguished Analyst

Alex leads the Primary Research Team where he focuses on study design, panel research, and interview based research for ISG. In addition to leading the Primary Research practice at ISG, Alex also serves as the lead analyst on provider pursuit effectiveness, and helps IT service providers understand how they can improve performance in the competitive process.

Our People

Alex Bakker

Distinguished Analyst

Articles by Alex Bakker

Index Insider: 8 Implications for the IT and Business Services Industry in 2025

IT & Business Services Industry: Implications for 2025

Index Insider: 7 Priorities for Enterprise IT in 2025

Enterprise IT Priorities in 2025: AI Abounds Despite Constraints

Index Insider: How Will Enterprises Spend their IT Budgets in 2025?

What's Next for GCCs: Operating Model Challenges and GenAI Opportunities

Index Insider: Move Fast and Make Things: Why Businesses Are Leveraging MSPs for GenAI

Index Insider: Generative AI 2025 – Expertise vs. Capacity

Index Insider: Generative AI Use Cases – Where’s the Top Line?

Index Insider: Will the Bundled Deal Boom Continue?

Understanding the Risks of Insourcing Helps Unlock the Rewards

Index Insider: Cloud Migration Maturity Has Major Influence on Cloud Priorities

Index Insider: AI Drives Application Priorities, Which Drive Cloud Priorities

Index Insider: Are AI Savings Driving or Delaying Outsourcing Activity?

Index Insider: Uncertainty Amplifies ESG Challenges

Index Insider: Migrate to the Cloud, or Just Rip and Replace?

Index Insider: ESG Reporting Tops Enterprise Sustainability Sourcing Plans

Index Insider: AI Is About the Business, Not the Technology

Index Insider: AI as Forcing Function for Legacy Apps

Index Insider: Enterprises to Nearly Double AI Spend in 2024

Index Insider: ADM Buyers Want More Expertise from Providers

Index Insider: Share of IT spending on software and services rose in 2020

Index Insider: Generative AI Means There Won’t Be a Steady State in IT Projects

Index Insider: Banks Doubling Down on Customer Experience & AI in 2024

Index Insider: What’s Next as GCC Activity Surges

Index Insider: The Surprising Role of Culture and Governance in Sourcing Transactions

Index Insider: 2023 Buyer Behavior Study on Network Modernization

Index Insider: Global Capability Centers: Top Drivers and Inhibitors

Index Insider: How Large Enterprises Are Staffing Workplace Functions

Index Insider: The Changing Role of the CIO

Index Insider: Artificial, Intelligent Adversaries?

Index Insider: Smart Manufacturing Is About Efficiency, Not Growth – for Now

Index Insider: Can You Pay for Cybersecurity Performance?

Index Insider: Cybersecurity Lags in Smart Manufacturing

Index Insider: The ESG Effect on Sourcing Contracts

Index Insider: Award Volumes Up, Durations Down

Index Insider: Personal Connection Matters When It Comes to Deals

Index Insider: Does Work-from-Anywhere Impact Talent Acquisition?

Index Insider: Biggest Workplace Services Quarter in History Is Up for Renewal

Index Insider: Cloud Growth Stalls as Enterprises Focus on Cost Optimization

Index Insider: In Healthcare, Digital Transformation Starts with Resources

Index Insider: Work Smarter, Not Harder – Productivity Leads Objectives for Smart Manufacturing

Index Insider: Customer Experience Is Having a Moment

Index Insider: Banks Unlikely to Defer IT Spending Despite Industry Stress

Index Insider: Incumbency Is a Double-Edged Sword

Index Insider: Leaders Prioritize Employee Experience and Supply Chain Efficiency

What Enterprises Should Know about Fever Screening as Employees Return to Work Facilities

Touring DXC’s Digital Transformation Center in New Orleans

Capgemini’s Altran Acquisition Helps it Build Enterprises’ Digital Futures

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