State of Enterprise AI:
The AI Value Gap

Loren Absher leads ISG’s AI Advisory practice in the Americas. He helps clients unlock business value from AI by bringing together all the elements required for success: the foundational data enablement strategies that make AI possible, the selection of the right use cases aligned to business priorities, the sourcing strategies that connect enterprises with the right provider ecosystem, and the implementation and adoption frameworks that drive sustained results, ensuring client strategies are consistently translated into outcomes. 

Alex leads the Primary Research Team where he focuses on study design, panel research, and interview based research for ISG. In addition to leading the Primary Research practice at ISG, Alex also serves as the lead analyst on provider pursuit effectiveness, and helps IT service providers understand how they can improve performance in the competitive process. 

Dorotea Baljević is a Director within the AI Acceleration Unit, enabling clients in their business, AI and data transformations while delivering value across the entire ecosystem.

Dorotea provides support and counsel to customers in their current and future digital journeys. Particularly focusing on improving and enhancing data and AI capabilities for the decision-making ecosystem to ensure healthy organisational longevity and relevance. This includes a focus on value driven outcomes, responsible use of data and AI, and shaping authentic and right-size solutions that align to the clients current and strategic needs.

Her spectrum of experience includes innovation, green-field environments, existing transformations (including building high performing teams), governance, regulatory preparation and compliance, development of digital threads and decommissioning.

Michael Dornan is a Principal Analyst in Provider Services based in the UK. He is responsible for ISG’s Buyer Behavior research program, helping providers navigate changing market dynamics, identify unmet enterprise demand, and position services and solutions that align to client needs.

Steve Hall is Chief AI Officer, leading the firm’s work to help clients create an AI strategy, select the right business partners and deliver meaningful value and outcomes. His industry-leading expertise in navigating the complexities of adopting technology at scale is helping both clients and ISG leverage AI to drive value into every aspect of their operations. Steve joined ISG in 2005 and has led ISG Digital Advisory Services, Emerging Technology Services, Global Product Engineering and Application Development & Maintenance. Trained as a software engineer, he serves on the Advisory Board of Consortium for Information & Software Quality (CISQ). He holds a bachelor’s degree in computer science from Regis University.

Stanton helps enterprise technology leaders, IT service providers and buy- and sell-side professionals make sense of the global IT services sector. Stanton's weekly briefing - the Index Insider - is read by thousands of industry stakeholders each week.

Angela Kreiter is a Principal Analyst at ISG.

In ISG, Olga supports our advisory capability in developing digital solutions with special focus on data and analytics. Olga’s extensive knowledge of analytics and data engineering framework combined with hands on experience in complex transformational projects results in unique insights invaluable for effectively assessing the data analytics solutions for ISG’s clients.

David Menninger manages ISG’s software research and advisory efforts, with a focus on technology, software and AI. He oversees research teams and expertise areas supporting both IT and business software needs. With more than three decades of experience in data and analytics, David leads ISG’s expertise in AI for IT and AI-infused software, guiding enterprise clients on how to leverage emerging technology solutions. David has a long track record of bringing cutting-edge data and analytics products to market through leadership roles in marketing and product development. He held senior positions at Pivotal (a division of EMC), Vertica Systems, Oracle, Applix, InforSense, and IRI Software, where he helped deliver innovative technology solutions to enterprise clients. His work has consistently advanced the use of data and analytics to drive smarter business outcomes. David’s career spans more than thirty years in enterprise software, where he has been recognized as a leading authority in data, analytics, and AI. He has successfully bridged the gap between IT and business applications, enabling organizations to harness software and achieve their strategic objectives.

Colleen leads systems integration and organizational transformation initiatives for Enterprise Change. In this role she partners with clients to make purpose driven decisions around change management, communications, and culture challenges that surface during large-scale change. This holistic and integrated approach delivers change for today while simultaneously strengthening an organization’s ability to continuously change – leaving it healthier, more agile, and always improving. 

Eryn Peters is Director - AIM Product & Commercial Strategy at ISG.