As ransomware attacks continue to grow in number and severity, governments and public sector organizations are becoming increasingly focused on doing what it takes to avoid business disruptions. No one can afford to "buy back" their operations. Antiquated technology and the work involved in keeping mission-critical applications up to date are driving organizations to engage service providers to minimize this type of disruption.
The drive to the cloud and away from client data centers will continue. Staff retirements and public sector’s inability to compete for new talent will add more urgency to move to the cloud. This will, in effect, transfer the challenge of finding, recruiting and retaining qualified staff to the cloud service provider.
Technology will be the lever to improve service delivery. Governments will invest in technology to monitor air quality, energy consumption, traffic and waste management – and to more effciently deploy government resources and improve service delivery to citizens. In addition, technology will be the key to increasing the transparancy of meetings, budgets, revenues and expenditures – all with the end goal of increasing citizen involvement.
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About the authors
Kirk Teal
Kirk Teal is Partner of ISG Public Sector and has over 26 years of public sector experience, including 20 years of experience in the design, development, implementation and support of financial and procurement applications designed for public sector entities. He has expertise in the following functional areas: general ledger, accounts payable, budgetary control, budget preparation, grant and project accounting, purchasing, inventory management, and asset management. Kirk has considerable experience in assisting state and local governments, and institutions of higher education in evaluating ERP software offerings and implementation/integration services firms.
Nathan Frey
Nathan has more than 19 years of service to state and local governments in IT and project management with expertise in financial and compliance auditing, human resources, activity-based costing, process improvement services, internal control reviews, project management, and consulting. His work with public sector organizations includes helping them select, acquire and implement ERP systems for finance, procurement and human resources management. Before coming to ISG, Nathan held positions in state government and commercial enterprises, including a Big 5 accounting firm. Nathan is a certified Project Management Professional (PMP) and a licensed CPA in the State of Texas.
