This is Stanton Jones and Steve Hall with a special preview of the ISG Index Call on Thursday, October 9 at 9:00 AM ET. Make sure to reserve your spot here.
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What You Need to Know
While economic uncertainty has improved over the past 90 days, it continues to put pressure on discretionary tech spending and decision-making, especially in Europe and Asia Pacific. The sustained uncertainty is also leading to an increased focus on lowering costs and improving productivity via AI and outsourcing.
Here’s what you need to know leading into our 3Q25 call:
- Large-deal activity remains strong, however, growth in large-deal annual contract value (ACV) has been focused primarily in three industries: Healthcare, Manufacturing and Travel. Read more.
- Deal durations are up significantly, leading to strong growth in total contract values as enterprises look to drive savings through transformation, which takes time. Read more.
- BFSI has returned to growth in the Americas while results in Europe and Asia Pacific remain weak. Read more.
- AI continues to be a major focus, with the number of use cases in production doubling from 2024. Use cases are getting more expensive and taking longer to get into production, potentially signaling a slowdown in adoption. Read more.
- While hiring in the sector remains flat as providers continue to use a wait-and-see approach in the face of continued business uncertainty. Read more.
- And finally, sudden changes to the H-1B program have caused providers – and their clients – to recalculate the per-role-per-case economics of global service delivery. Read more.
Steve, Namratha, Mark and I look forward to seeing you on the call next Thursday, October 9 at 9am ET. Make sure to reserve your spot here.