The Insurance industry has been grappling with multiple challenges – from legacy IT systems to emerging competition, margin pressures, a tightening regulatory environment and the rise of millennial buyers. The pandemic only heightened the pace of change. In this context, it’s difficult to know if you are focused on the right issues. How can insurers ensure survival in the coming years?
In 2021, ISG interviewed more than 200 insurance and technology executives across Europe to get their perspectives on the current context and on what insurers need to succeed. To discuss the findings and the wider trends facing the Insurance industry in 2022, ISG’s Johanna Von Geyr joins Imagine Your Future hosts Steve Hall and Karen Collyer.
Useful links
Download ISG’s Pulse Check – State of the European Insurance Industry 2021 here
Find out more about ISG’s Insurance Practice Insurance | Technology IT Research & Benchmarking | ISG (isg-one.com)
Meet the hosts
Steve Hall
Steve is President, ISG EMEA, providing strategic insight and advice to help ISG clients in the region solve their most critical business challenges and adopt and optimize the technology and operating models they need to compete successfully.
Steve was named Chief AI Officer in 2024. He leads the firm’s work to help clients create an AI strategy, establish a business case for investment and select the right business partners. His industry-leading expertise in navigating the complexities of adopting technology at scale is helping clients drive value into every aspect of their operations.
Steve joined ISG in 2005 and has led ISG Digital Advisory Services, Emerging Technology Services, Global Product Engineering and Application Development & Maintenance. He is trained as a software engineer and holds a bachelor’s degree in computer science from Regis University.
Karen Collyer
Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.
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