ISG Research
We help organizations around the globe get the most value from their technology investments and fully harness the power of the service and software provider ecosystem.
Empower Your Technology Decisions
ISG influences over $200B of technology investments annually. With over $20B in advised ACV, a database of over 180,000 contracts and insights from over 32,000 client engagements, our influence is unparalleled by anyone in the industry. Our portfolio of research service products meets the needs of:
- Enterprises: ISG provides research to advise and influence the entire technology investment decision-making process, helping leaders assess, select, source, negotiate and manage business and IT change.
- Service Providers: We guide service provider strategy and advise on differentiated demand to reach enterprise audiences for revenue growth worldwide.
- Software Providers: ISG provides research and insights on the software technology industry to ensure effective revenue and pricing strategies.
ISG Research has been serving clients for over 20 years as a trusted partner to assist with technology strategy and decisions related to service and software providers.
Analysis of
+650
software providers/products
To form
+135
ISG Buyers Guide™ reports
Analysis of
+3350
service providers
To form
+50
ISG Provider Lens™ studies
Our Research Expertise
Comprehensive Coverage Across Industries and Technologies
Artificial Intelligence:
- Analytics
- Data Intelligence
- Data Platforms
- Generative AI
- Governance
- Machine Learning & AI
- Operations
- Streaming & Events
Information Technology:
- ADM & DevOps
- Cloud & Infrastructure
- Compute, Edge, Network
- Cybersecurity
- Intelligent Automation
- IT Management & Ops
- Observability (Cloud, Data)
- Platforms
Business and Technologies:
- Customers & CX
- Digital Business & Workplace
- Employees & HCM
- Office of Finance & Accounting
- Office of Revenue
- Supply Chain & Operations
Industries:
- Automotive
- CPG & Retail
- Energy
- Financial Services
- Healthcare
- Manufacturing
- Public Sector
- Media & Telecom
- Travel & Hospitality
Technology Industry Intelligence:
- Buyer Behavior
- Ecosystem Intelligence
- Demand Indicators
- Provider Intelligence
Enterprise Sourcing:
- Delivery Indicators
- Location Intelligence
- Voice of the Customer
- Price & Cost Intelligence
Software & Service Provider Comparison Research Reports
Check out our full-year 2025 report plan for our Provider Lens and Buyers Guide research.
Each report focuses on a specific area of ISG’s expertise and analysis, offering actionable insights to help enterprises make informed strategic decisions in the relevant area.
Our Research Products
ISG Provider Lens™
Inform your technology strategy and digital transformation with insights and comparison research on service providers and their capabilities.
- Access to IT and BPO provider intelligence on key technologies and trends
- Powered by ISG's advisory experience and data-driven research
- Quadrant reports featuring provider comparisons
ISG Buyers Guides™
Inform your technology investment decisions with insights and research on enterprise software providers and their products.
- Easy-to-digest insights on key software providers and trends
- Independent assessment of 650+ software providers
- Data-backed recommendations for software selection
ISG Market Lens™
Research-backed insights for IT and business services to help you make your most important decisions.
- 48-hour response concierge & inquiries research on market dimensions, demand activity and pricing
- Real-time buyer behavior insights and market activity indicators
- 360-degree view of buy-side and sell-side dynamics with self-service data platform and analyst access
Provider Solutions
Strategic partnership for service providers, system integrators and software providers.
- Consultative approach to market differentiation
- Advisory channel to gain market awareness
- Expertise in outsourcing and managed services
ISG ProBenchmark®
Real-time benchmarking and price intelligence for IT, BPO and network services.
- Includes cybersecurity, cloud and other business priorities
- Ensure market-aligned pricing and rates for technology services
- Data-driven cost optimization insights
ISG Inform™
Benchmarking of your entire IT landscape, incl. costs, productivity and service levels.
- Real-time intelligence for IT, BPO, network and cloud services
- Performance benchmarking across cost, quality and productivity metrics
- Easy-to-understand dashboards with peer comparison and market competitiveness analysis
ISG Index™
The authoritative source for marketplace intelligence on the health and growth of the global IT and business services sector.
- 88+ consecutive quarters of market reporting measuring $5M+ ACV contracts globally
- Comprehensive demand, pricing, talent and provider landscape intel
- Quarterly webcasts and weekly ISG Index Insider briefings
ISG Events
Connect, share and learn with leadership and actionable insights at exclusive, intimate summits.
- Limited non-enterprise attendees
- Networking and content designed to deliver actionable learnings on topics such as AI, the future of work & CX
- Complimentary tickets for qualifying enterprises
- Partnership opportunities for providers