According to recent data from the ISG Index™, the robust expansion of the cloud services market has slowed down considerably in recent quarters. On the other hand, demand for managed services has reached new highs. It seems that enterprises are returning to the basics of core outsourcing. How can businesses drive operational excellence in this new context? And which factors are contributing to the shift?
In this episode of the ISG Imagine Your Future podcast, we delve into the current state of the technology market. Steve Hall speaks to tech titan Jagdish Mitra, Chief Strategy Officer and Head of Growth at Tech Mahindra to hear his insights. After touching on the enterprise shift back to basics, their discussion turns to the growth of engineering services outsourcing, the opportunities presented by digital outsourcing and ever-more critical role of data intelligence, especially in light of growing AI adoption pressures. Finally, Steve and Jagdish share book recommendations for fellow bookworms – don’t miss these timely reads!
Meet the hosts
Steve Hall
Steve is President, ISG EMEA, providing strategic insight and advice to help ISG clients in the region solve their most critical business challenges and adopt and optimize the technology and operating models they need to compete successfully.
Steve was named Chief AI Officer in 2024. He leads the firm’s work to help clients create an AI strategy, establish a business case for investment and select the right business partners. His industry-leading expertise in navigating the complexities of adopting technology at scale is helping clients drive value into every aspect of their operations.
Steve joined ISG in 2005 and has led ISG Digital Advisory Services, Emerging Technology Services, Global Product Engineering and Application Development & Maintenance. He is trained as a software engineer and holds a bachelor’s degree in computer science from Regis University.
Karen Collyer
Karen Collyer is a director in ISG’s Digital Practice and works with our clients to optimize their IT operations and transform their organizations to align to business outcomes. She specializes in technology enablement/operational excellence programs that range from app and ERP development to website redesign to UX alignment. The firm also looks to Karen to work with our clients to manage large, multi-deliverable initiatives as well as the day-to-day relationships with a number of our high-profile clients.
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