John & John Episode 17: E-commerce: Reimagined

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Join John, John and featured guest Dawn Francisco, CEO of b-Glowing, in this episode about e-commerce - and the digital enablers and human elements that allow you to optimize your customer experience.


Watch new episodes of John and John live at 10 am ET every other Thursday on our corporate LinkedIn page!

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About the author

John Boccuzzi, Jr.

John Boccuzzi, Jr.

What he does at ISG

John was named Partner and President of ISG Research in January 2024 and is responsible for the ISG Research business globally, including such products as ISG Provider Lens™, ISG ProBenchmark™, ISG Momentum® and ISG Events.

Past achievements for clients

John serves enterprises, technology and software companies globally to help them achieve operational excellence and accelerate growth. John joined ISG in 2019 and most recently was Partner and Chief Sales Officer, ISG Research. John is the creator and co-host of the ISG John and Ola Show, a LinkedIn Live broadcast. John has twenty-five years of executive and sales management experience working in the retail and data analytics industries.