A large APAC bank wanted to migrate to a next generation technology (ADM and infrastructure) contract and service. Find out how ISG helped.
Opportunity
A leading bank in APAC was a first-time technology outsourcer. The company’s objective was to improve service delivery based on performance and market strength service level agreements (SLAs).
It also aimed to achieve a flexible contractual relationship structure that would address its fluctuating capacity needs across infrastructure and applications.
Imagining IT Differently
- ISG’s solution began with a rapid assessment, including recommendations for the most appropriate sourcing model across the whole technology environment.
- We also reviewed an unsolicited proposal from a service provider, leading to a more favorable agreement for the bank and ensuring that financial flexibility was built into the agreement.
- ISG then created the optimal governance model to manage the successful vendor on an ongoing basis.
- In summary, using our unrivaled knowledge of the industry, ISG advised the bank on the optimal strategy for sourcing all technology including servers, mainframes, network and applications development and maintenance (ADM). ISG continued to support the bank during its transition, governance and vendor management.
Future Made Possible
- The company received validation of the unsolicited proposal by a leading service provider, thereby identifying several financial and contractual gaps which were remediated to the significant benefit (financial and non-financial) of the bank.
- It benefited from a best-in-class, market-strength and future-proofed outsourcing contract with flexible financial terms and an ability to control and decide technology needs.
- The new contract enables a managed services model wherever appropriate wherein the service provider is accountable and SLA-driven, while the bank retains the important decision-making process.
- The bank also leveraged ISG’s recommended effective governance mechanisms to ensure transparency and relationship/contract management. This was achieved via robust governance levers like relationship, performance and financial controls.
