ISG designed and configured a blockchain software application for an industrial manufacturing company to increase its supply chain transparency and streamline multi-stakeholder communications. The proof-of-concept aligned with a business strategy and industry analysis to roadmap future versions of the blockchain application.
Opportunity
In operation for decades with a strong customer base, this company recognized the importance of upgrading legacy technologies to scale with future strategic growth plans. To support future growth through mergers and acquisitions (M&A) and a market-differentiating sales and product strategy, ISG identified the following key areas where emerging technologies and blockchain capabilities could drive value:
- Increasing visibility into part installation and supply chain inventory movements;
- Creating a better customer and service technician experience by making it easier to install and service component parts;
- Reducing critical component repair and replacement timelines; and
- Automatically sourcing replacement components through automated notifications of parts needing replacement/repair.
Imagining IT Differently
Close collaboration with the company’s strategy, products, engineering, manufacturing shop floor and technology departments was key to ISG’s solution development process. ISG facilitated interactive workshops, design thinking sessions and enablement exercises in order to:
- Engage with approximately 20 company stakeholders to understand the company’s business operating models and opportunities for improvement;
- Blueprint business model improvement opportunities, prioritizing design thinking first, and technology second;
- Design a blockchain software application solution stack;
- Configure a proof-of-concept software solution to enable business operating model improvements;
- Develop a business strategy around the proof-of-concept; and
- Structure a product roadmap to further develop the proof-of concept with requirements collected from business stakeholders.
Future Made Possible
ISG demonstrated company and customer value creation opportunities by:
- Delivering a minimum viable product in 10 weeks;
- Enhancing organizational awareness of how the blockchain technology proof-of-concept drives value by:
- Differentiating products and services,
- Improving business operations,
- Displacing legacy technology applications,
- Increasing customer satisfaction,
- Streamlining stakeholder communications,
- Improving supply chain and product install transparency, and
- Aligning corporate strategy’s agenda with technology; and
- Demonstrating how blockchain and other emerging technology solutions can leapfrog and upgrade the company’s current technology landscape.
