ISG Star of Excellence™ - Methodology
The Star of Excellence survey and all the related client experience are measured via six pillars.
1. Collaboration & Transparency: The ability of a provider to be transparent in working with the customer as well as to collaborate efficient to understand, empathize and solve client’s business problems.
2. Execution & Delivery: The ability of a provider to demonstrate capabilities in action towards delivering client value in time and quality.
3. Innovation & Thought Leadership: A reflection of good the sense for new trends is and how well a provider translates its industry and technical know-how to create unique business solutions for their clients.
4. Governance & Compliance: Preparedness and implementation of how well and compliant a provider manages the governance of the services during the overall client engagement.
5. People & Cultural fit: The aptitude, passion and attitude of service provider personnel that delivers the services to clients.
6. Business Continuity & Flexibility: The ability to deal with new challenges and offer flexible solutions to accompany customers even the times like the current pandemic.
