Awards
2024 Awards 2023 Awards 2022 Awards 2021 Awards 2020 Awards 2019 Awards 2018 Awards
  | 
Methodology
Star of Excellence Survey Design
  |  Clients  |  Brochure & FAQs  |  CX Insights  |  Home

ISG Star of Excellence™ - 2024 Awards

 

The ISG Star of Excellence Awards, part of the ISG Provider Lens™ research program, is the premiere industry recognition program for the technology and business services industry. Providers are ranked on the quality of their services based on direct feedback from enterprise customers in the areas of Business Continuity and Flexibility; Collaboration and Transparency; Execution and Delivery; Governance and Compliance; Innovation and Thought Leadership, and People and Cultural Fit.

The winners were chosen from among a group of more than 3000 service providers and technology providers ISG analyzes and evaluates each year. This year, ISG received thousands of evaluations from enterprise clients with roles in IT, operations, lines of business, procurement and vendor management and other areas, and operating in the Americas, EMEA and Asia Pacific.

 

~240+
Unique Providers Participated

~2600
Provider Nominations

~2000+
Unique Enterprises Nominated

~2,550
Evaluations

70%
Independent Source Responses Type

13
Industries

Overall Awards

Service Providers

  • Accenture
  • Capgemini
  • Persistent Systems

Technology Provider

  • Cisco

Universal Awards

  • Universal (Global) Region - Hexaware
  • Universal BPO - HCLTech
  • Universal Emerging Tech. - LTIMindtree
  • Universal Industry Award - HPE
  • Universal ISV Ecosystem - LTIMindtree
  • Universal ITO - Persistent Systems

Regional Awards

  • AMERICAS – Persistent Systems
  • APAC – Tech Mahindra
  • EMEA - TCS

CX Partnership Awards

  • Most Adaptable Partner – Persistent Systems
  • Most Collaborative Partner – Capgemini
  • Most Flexible Partner – Genpact
  • Most Innovative Partner – IBM
  • Most Successful Implementation Partner – ITC Infotech
  • Most Trusted Partner – HPE

CX Star Performers

IPL Study 2024 CX Star Performer
Microsoft Cloud Ecosystem Bechtle
Salesforce Ecosystem Partners Hexaware
Procurement BPO and Transformation Services PwC
Mainframes – Services and Solutions HCLTech
SAP Ecosystem Partners Infosys
ServiceNow Ecosystem Partners KPMG
Digital Engineering Services Persistent Systems
Chemical Industry Services and Solutions Accenture
HR Outsourcing and Transformation Services Accenture
eMobility HCLTech
Cybersecurity Zensar Technologies
Google Cloud Partner Ecosystem Genpact
Life Sciences Digital Services Cognizant
Network — Software Defined Services and Solutions Tech Mahindra
Private/Hybrid Cloud - Data Center Services Green
Finance and Accounting Outsourcing Services Accenture
Retail and CPG Services HCLTech
Payroll Services and Solutions EY
Future of Workplace Services HCLTech
Future of Workplace Solutions Google
Contact Center — Customer Experience Services HCLTech
Next-Gen ADM Services Persistent Systems
Supply Chain Services Genpact
Workday Ecosystem Partners Invisors
AWS Ecosystem Partners Persistent Systems
Generative AI HCLTech

 

*A general note regarding the aim to run Star of Excellence as an unbiased CX Program: A rule of large numbers overrides the eligibility criterion that at least 30% of the responses must come from independent sources (ISG-sourced provider customers). This exception applies when a provider nominates many customers, which leads to more than 50 responses.