Join John, John and featured guest Dawn Francisco, CEO of b-Glowing, in this episode about e-commerce - and the digital enablers and human elements that allow you to optimize your customer experience.
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About the author
John Boccuzzi, Jr.
As President of ISG Research, John Boccuzzi, Jr. leads a dynamic global research organization of more than 200 professionals, driving insights at the intersection of technology, business and AI. He works closely with CXO leaders across the world’s leading service and software providers to understand evolving market needs and to co-create data-driven, AI-enabled research and solutions that accelerate innovation and competitive advantage. This research empowers providers, ISG advisors and enterprise clients to make smarter, faster decisions on technology services, digital transformation and AI adoption strategies, helping them navigate an increasingly complex and rapidly evolving landscape. John holds a degree in Management and Entrepreneurial Studies from Bryant University in Smithfield, Rhode Island.
