ISG Case Study Research
2024 Standouts and Highlights
About ISG Case Study Research
ISG Case Study Research examines standout case studies from providers to identify the outstanding attributes and factors that contribute to the success and outcome achievement for clients. This research is unique in its focus on how enterprises partner with providers.
Based on this research, ISG Case Study Standouts recognize the best-in-class work done by service providers in collaboration with enterprise clients. These Standouts are selected based on a multi-dimensional assessment of collaboration from case studies submitted to the ISG Case Study Research.
Selected Research Findings
- In 2024, the number of case studies featuring AI components tripled compared to the previous year, underscoring the growing importance of AI in driving business transformation and achieving competitive advantage. The integration of advanced technologies, particularly AI, played a crucial role in the majority of the case studies.
- ISG found one key component to success across the case studies studied in 2024 that remained just as important as the prior year: long-term, strategic partnerships. The majority of the work was embedded in ongoing relationships where trust was established, either through managed services partnerships or engagements spanning multiple projects and programs.
- In over 70% of the case studies, the primary objective of the partnership was the operational transformation of the client’s business, with a significant focus on modernizing the operating model and eliminating legacy systems. This emphasis on operational efficiency and transformation was a key theme, reflecting a shift from the previous years, and potentially a move toward an AI-ready enterprise.
- The case studies submitted in 2024 showed clients continue to have a preference for working with established providers. There were fewer instances of partnerships with providers who were new to the client, indicating a need for deep trust and collaboration built over time.
These are select few examples of findings that focus on the partnerships between clients and their providers. As part of this research, ISG has identified additional observations and findings from an analysis of hundreds of case studies along with the publishing of standout case studies.
Providers with Case Study Standout in 2024
Provider logos shown in alphabetical order within a group.
