Oliver Nickels

Senior Advisor

Oliver Nickels has in-depth technical and business knowledge and more than 25 years of experience as marketing manager, management consultant and start-up entrepreneur to contribute to ISG customer projects. His focus areas are Organizational Change through digital & AI-based technologies and the Digital Customer Journey - especially User Experience, Voice Interfaces and Chatbots. Specific strengths include his ability to take the customer’s perspective and to plan, implement and effectively integrate digital business processes and digital customer dialogues.