Mastering efficiency is critical for businesses today. Most of us feel like we need to beg, borrow and steal any spare minutes we can to combat never-ending to-do lists and transformational goals. Refining our processes is one of the best ways to make ourselves and our organizations more efficient and our operations more cost-effective. But traditional approaches to process improvement are often time-consuming and costly. In this episode of Bots & Beyond, we explore how robotic process automation (RPA) can be used to unlock new levels of business efficiency and productivity, especially when integrated with an enterprise resource planning (ERP) system.
Host Wayne Butterfield catches up with Bianca Agoston, Process Automation Program Manager for Hilti. Through Bianca’s current and past experiences, they discuss how creating a culture of process excellence is crucial not only for operational success, but also for delivering exceptional customer and employee experiences. Listen in to their conversation to hear how RPA can play a pivotal role in achieving these goals.
Meet the host
Wayne Butterfield
Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.
