A retailer needed to quantify the work being done by internal and outsourced teams to develop an automation and outsourcing strategy. The goal: to maximize savings and quality. ISG recommended a 2-part plan to drive a 5-year savings of just over $110 million dollars.
Learn moreA global financial services organization incurred significant overhead costs processing, monitoring and tracking fraud and disputes for its payment services division. Read more to learn how the company reduced data entry errors, timely delays in processing fraud and disputes, and high overhead costs.
Learn moreThis company needed to streamline its processes, reduce errors and increase its overall productivity. It turned to ISG to go from a failed start to being fully self-sufficient in running and managing its own automation function with a solid bedrock of functioning automations to prove out the value.
Learn moreA financial services company needed to automate its labor-intensive processes in agent and customer support services and order-to-cash processes. It aimed to expand its automation abilities beyond traditional RPA technology as an outcome of the exercise and achieve cost and time savings.
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