John Boccuzzi, Jr.

President, ISG Research

Book John Boccuzzi, Jr.
  • AI & CX
  • Customer Experience
  • Future of Work

US

Available for In-Person and Virtual events.

TEDx Speaker - #1 Talk on Customer Experience

John has been making a positive impact in business across sales, marketing, and customer experience leadership roles for over twenty-five years. His TEDx talk “I was Seduced by Exceptional Customer Service” was ranked the most popular video to learn customer experience lessons from by Omoto, and one of the best customer service training videos online by HubSpot .

At ISG John works with enterprises, technology and software companies globally to help them tell their AI story, achieve operational excellence and accelerate growth. 

Sample Keynote Topics

Through storytelling and real examples, John reveals how Agentic AI is rewriting the rules of Customer Experience and the modern workplace. John challenges leaders to rethink how they create loyalty, fuel performance, and stay relevant—by designing smarter, more seductive experiences that put AI to work with purpose.

  1. The Art of Seducing Your Customers in the age of AI
    In this provocative and inspiring keynote, John explores how Exceptional Customer Experience (CX) is being redefined by Agentic AI—AI that acts with autonomy and intent. Through real-world stories and practical insights, John reveals how businesses are using intelligent systems to create deeper customer connections, drive loyalty, and boost the bottom line. Attendees will leave with a fresh appreciation for how CX, powered by the next generation of AI, can become your most strategic advantage.

  2. Navigating the New Normal: Experience-Driven Workspaces, Powered by AI
    The landscape of workspaces has transformed significantly since the pandemic. A diverse workforce—some embracing flexibility, others hesitant to return to the office—is navigating this shift. In response, many are crafting adaptive plans to meet a wide range of needs. A new consensus is emerging: one that blends advanced technology, innovative design, and meaningful experiences to connect co-working, remote, and in-person teams. This paradigm prioritizes seamless integration and accessible, efficient tech—ushering in a future where experience defines the workplace.

Notable Previous Speaking Engagements:


Author Of:

  • The Art of Seducing Your Customers
    (Skipping Stones Publishing)

 

About John Boccuzzi, Jr.

As President of ISG Research, John Boccuzzi, Jr. leads a dynamic global research organization of more than 200 professionals, driving insights at the intersection of technology, business and AI. He works closely with CXO leaders across the world’s leading service and software providers to understand evolving market needs and to co-create data-driven, AI-enabled research and solutions that accelerate innovation and competitive advantage. This research empowers providers, ISG advisors and enterprise clients to make smarter, faster decisions on technology services, digital transformation and AI adoption strategies, helping them navigate an increasingly complex and rapidly evolving landscape. John holds a degree in Management and Entrepreneurial Studies from Bryant University in Smithfield, Rhode Island.