Analyzing Service Delivery and Charting Sourcing Strategy
Read this client story for an analysis of an IT service provider’s pricing, productivity and quality clarified choices for a global manufacturer.
Learn moreRead this client story for an analysis of an IT service provider’s pricing, productivity and quality clarified choices for a global manufacturer.
Learn moreDue to consolidation and availability of data across their contracted landscape, this client was able to act swiftly in the midst of demanding times.
Learn moreA revamped IT sourcing strategy reduces costs and risk, boosting service agility and quality.
Learn moreISG helped a global publishing company design a plan to diversify revenues.
Learn moreA multibillion-dollar IT provider was approaching a large contract renewal and knew it was likely to lose the strategic client’s work to a rebid without significant changes. ISG helped both parties assess the challenges in the current state of the relationship and make needed course corrections.
Learn moreISG used organizational change management (OCM) to prepare thousands of workers for new lodging-management systems and the new processes that come with them. Our work included leadership alignment, analysis of stakeholder groups and business impacts, a comprehensive communications plan and support for training.
Learn moreA global financial services organization incurred significant overhead costs processing, monitoring and tracking fraud and disputes for its payment services division. Read more to learn how the company reduced data entry errors, timely delays in processing fraud and disputes, and high overhead costs.
Learn moreThis company needed to streamline its processes, reduce errors and increase its overall productivity. It turned to ISG to go from a failed start to being fully self-sufficient in running and managing its own automation function with a solid bedrock of functioning automations to prove out the value.
Learn moreA financial services company needed to automate its labor-intensive processes in agent and customer support services and order-to-cash processes. It aimed to expand its automation abilities beyond traditional RPA technology as an outcome of the exercise and achieve cost and time savings.
Learn moreA multipronged approach to this hotel chain’s transformation boosted innovation, productivity and margins while improving IT efficacy with business partners.
Learn moreComparing the IT operations and services it had with what was available in the market led to cost savings and better efficiency for a global transport and logistics company.
Learn moreISG provides a well-known global vehicle-rental company with a targeted operating model (TOM) and organizational change management (OCM) services for a multi-year digital transformation.
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