Governance for Global Customer Relationship Management (CRM)
Establishing governance to enable portfolio management in a large automotive CRM.
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Insurance Operations Delivery Transformation
Under continual pressure to reduce costs and improve operating efficiencies, this insurance carrier turned to ISG to optimize its service delivery model. The engagement resulted in significantly improved service levels and a significant reduction in price.
Learn moreCreation of Largest US Insurance TPA Deal
Discover how ISG helped one of the world’s leading international financial and insurance organizations outsource virtually all of its legacy platforms and business processes, and launch a future-oriented digital platform leveraging a third-party administration (TPA) deal.
Learn moreInsurance Firm Transforms with Automation
This insurer needed to simplify and digitize processes to achieve growth quickly as part of its mantra to be the most customer-centric global company in the industry. Learn how ISG introduced and scaled robotic process automation (RPA) company-wide to achieve the company’s strategic goals.
Learn moreHealthcare Company Triples Savings Goals
Adding an ISG advisor to a project team facilitates an efficient and cost-effective contract for this healthcare and pharmaceutical company.
Learn moreLeading a Major U.S. Healthcare Provider through TBM Changes
An ISG Technology Business Management (TBM) team helps a multibillion-dollar managed-care organization assess a TBM model and processes for IT cost transparency, including establishing a TBM Office (TBMO) and developing a 5-year roadmap and supporting governance.
Learn moreAligning and Transforming a Healthcare System
ISG helps a university health system establish an organizational change management (OCM) program and design the governance structure for a system-wide enterprise resource planning (ERP) and human-resources (HR) software implementation.
Learn moreA New IT Structure Roadmap
A durable goods manufacturer follows ISG’s blueprint for a restructured IT service portfolio.
Learn moreSourcing Value Starts with the Right External Guidance
Outside experience pays off for a consumer goods company as they outsource for the first time.
Learn moreMaturity in Governance Optimizes Sourcing Value
ISG helps a drugstore chain put governance in place to manage a new multi-sourced environment.
Learn moreFinancial Tech Company Re-sources its Global Network Providers
ISG helps a financial technology company cut over 30% in savings through consolidating and competitively sourcing its network services.
Learn moreAnalyze Application Costs to Optimize your Transformation
ISG helps a capital goods company create lasting cost optimization and a reliable base case for the transformation program.
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